top of page

Returns and Cancellation

Thank you for shopping at EducateMe Group. 

If you are not satisfied with your purchase for any reason, please review our Return and Refund Policy. 

The following terms are applicable for any products that You purchased with Us. 

Interpretation and Definitions 

Interpretation 

Words with capitalized initials have the following defined meanings.. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

​

Definitions 

For the purposes of this Return and Refund Policy: 

  • The term "Company" refers to EDUCATEME GROUP LIMITED located at 1 Bell Steet London United Kingdom NW1 5BY and may also be referred to as "We", "Us", or "Our" in this agreement. And for customers worldwide except India it refers to Educate Me Ltd, registered in England and Wales. 

  • Goods refer to the items offered for sale on the Service. 

  • Orders mean a request by You to purchase Goods from Us. 

  • Service refers to the Website. 

  • Website refers to EducateMe Group, accessible from https://www.educateme.group 

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

Your Order Cancellation Rights 

Ensuring customer satisfaction is our top priority. If you are not satisfied with the services received, we will refund your money if your complaints are valid and supported by evidence. Please review the terms and conditions before using the services. If you change your mind about the services, we cannot cancel the service. 

You have the right to discontinue the services and request a refund if you are not satisfied. To exercise your right of cancellation, please inform us of your decision with a clear statement. You can inform us of your decision by:  

We will reimburse You. We will refund your payment using the same method as the original order and deduct any processing fees, payment gateway fees, administrative fees, and costs of resources used for the work. Unfortunately, we cannot reimburse any fees or taxes paid to government entities or third parties involved in fulfilling your order. 

 

Force Majeure event 

In the event of a breach of EducateMe Group's satisfaction guarantee policy or a default under any terms of service, the company shall not be held liable for any cessation, interruption, or delay in the performance of its obligations due to unforeseen events such as earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”). 

 

Conditions for Returns 

Only in the event that we are unable to meet your needs on our end, would we reimburse their money. The applicant must submit an email application to hello@educateme.group . Due to the time and effort our employees have put into their job, which cannot be returned, refunds will not be given to users once they have been earned by the company. In other words, all processing fees, payment gateway fees, administrative fees, and the cost of resources used for the work will be subtracted. In addition, we are unable to reimburse any fees or taxes paid to governmental entities or to any other third parties involved in the fulfilment of your order. 

​

Contact Us 

If you have any questions about our Refunds and cancellation Policy, please contact us: 

bottom of page